The leadership team of SBB has one goal – to make sure that every SBB experience goes beyond what other homeowners association management companies provide. It’s what we’ve been doing since 1974.
As President of SBB Community Management, Vanessa Burch is dedicated to enhancing board satisfaction, advancing manager training, optimizing management operations, and driving company growth. Since joining SBB in 2006, Vanessa has been instrumental in leading the SBB Education Committee, where she has developed and implemented monthly training programs for community managers, fostering a culture of continuous learning and professional development.
Vanessa holds a Bachelor of Arts in Interdisciplinary Studies from the University of Texas at Dallas and a Business Mediation Certificate from Collin College. In 2010, she achieved the prestigious Professional Community Association Manager (PCAM®) designation from the Community Associations Institute (CAI) and remains committed to her professional growth by actively participating in educational classes through CAI.
In addition to her role at SBB, Vanessa serves on the Board of Directors for both the DFW CAI and the Texas Community Advocacy Association (TCAA), where she contributes her expertise and leadership to the broader community management industry.
Outside of her professional endeavors, Vanessa is an avid traveler who enjoys exploring new destinations and adding stamps to her passport. She is also a devoted pet owner, sharing her home with three beloved dogs: Hopper, a 3-legged rescue; Jiffy, a Treeing Walker Coonhound; and Sanka, a Giant Schnauzer show dog. Her Airedale Terrier, Jiffy, is not only an amazing watchdog but also holds a good citizenship certificate.
With over 30 years of experience in commercial and residential real estate, Jean Sloan is a seasoned professional in association business development. Her career includes more than 12 years focused on proactive association management, where she has worked closely with boards to enhance their community’s success. Jean honed her expertise in association management during an 8-year tenure with Ryland Homes, a public residential builder/developer, managing HOA matters for the Dallas-Fort Worth area. This role involved overseeing start-up communities and transitioning them to professional management.
Jean also spent 14 years with TrizecHahn, contributing to operations, marketing, and predominately leasing of shopping center and office space. She holds a Texas Real Estate License and has a deep-seated passion for association management and charitable work. Jean has served on boards for her neighborhood HOA and a local 501(c)(3) non-profit, and is committed to supporting the community.
A Dallas native, Jean enjoys spending time with her family, traveling, reading, swimming, and pampering the family furball, Max the Maltipoo. Her dedication to both her professional and personal endeavors underscores her commitment to fostering growth and connection.
As the Director of Community Management, Shalisa leads a dynamic team dedicated to delivering client-centric service across Texas and Louisiana. With 22 years of experience and roots in the small town of Grapeland, Texas, Shalisa’s hospitality-driven approach has fostered enduring relationships and propelled community success. She is a committed member of the Community Associations Institute (CAI) in Houston, San Antonio, and Austin, actively engaging with peers to advance the field of community management. Her 13-year Accredited Management Specialist (AMS) designation highlights her expertise in managing a diverse array of communities.
Raised by a Vietnam Veteran father and a pragmatic mother, Shalisa’s upbringing instilled in her a robust work ethic and a dedication to excellence. Outside of her professional achievements, Shalisa values family time, embraces travel, and is a passionate football fan. These interests inspire her drive to make a positive impact on communities.
By staying abreast of industry trends and focusing on innovative solutions, Shalisa ensures that clients benefit from cutting-edge practices. She believes that true success lies in empowering others and cultivating meaningful connections, a philosophy that underscores her collaborative approach to elevating community management throughout Texas and Louisiana.
Since joining SBB Community Management in 2012, Jake Turner has excelled in his role as Vice President of Client Relations and Technology, serving both portfolio and on-site clients with dedication and expertise. Jake’s leadership philosophy is encapsulated in his belief: “We might be an association management company, but we are in the customer service business. My job is to ensure that this philosophy is felt and experienced by all of our clients.” This commitment to exceptional service is at the core of his approach to client relations.
Before his tenure at SBB, Jake successfully owned and operated a construction company for 17 years, collaborating with prestigious clients such as The Ritz-Carlton and Goldman Sachs. This experience honed his skills in project management and client satisfaction, which he now brings to the community management industry.
Outside of his professional life, Jake is a devoted father of four. He enjoys spending time with his family at various sports facilities, soccer fields, and Chuck-E-Cheese restaurants across the metroplex. His active involvement in his children’s activities is a testament to his commitment to family and community. To any clients who might also be referees in Jake’s children’s sports leagues, a light-hearted apology is extended in advance.
Leanne has spent her career helping communities, boards, and developers navigate the challenges that come with growth and change. She believes strong relationships and common-sense problem solving are the foundation of successful community management. Whether she’s working through a complex operational issue, helping a board make informed decisions, or supporting a team member’s growth, she is known for being approachable, responsive, and invested in finding solutions that work.
Over the past decade, Leanne has held leadership roles overseeing community management operations, developer relations, portfolio management, and client success. Her experience includes guiding new developments from planning and construction through homeowner transition, developing and managing association budgets, interpreting governing documents, supporting boards of directors, and building strong partnerships with developers, builders, community stakeholders, and boards. She has worked with communities of all sizes and is particularly passionate about helping teams and clients navigate complex challenges with practical, results-driven solutions.
Outside of work, Leanne is a proud boy mom who spends much of her free time cheering on her kids, enjoying family time, and reading non-fiction books. She has a natural curiosity and is always looking for opportunities to learn, improve, and help others succeed.
Michael Cruz is dedicated to creating a business culture that resonates throughout the industry. At SBB Community Management, he leverages his extensive experience in real estate and construction to drive growth and deliver exceptional results. Living and breathing entrepreneurship and small business growth, Michael brings a strategic and innovative approach to his role. His passion for finances and real estate allows him to provide insightful guidance and support to clients and colleagues alike.
With a strong background in both sectors, Michael is well-equipped to navigate the complexities of the industry and lead successful projects. He achieved his undergraduate degree at the University of Houston and obtained his Project Management Certification from Rice University’s Susanne M. Glasscock School of Continuing Studies. Currently, he is actively working towards his Professional Community Association Manager (PCAM) certification, demonstrating his commitment to professional growth and excellence in the industry.
Michael thrives on discussing business strategies and is always eager to brainstorm new ideas to foster growth and success. Outside of his professional pursuits, he enjoys spending time with his wife, and their two dogs. He also takes great joy in barbequing and woodworking. In addition to his work at SBB Management, Michael serves on a foundation board dedicated to serving the community and actively participates in his local HOA board.
With over two decades of experience in cultivating vibrant, engaged, and dynamic HOA communities, Michelle Alvarez is a seasoned expert in community management. Her passion for building strong relationships has been instrumental in enhancing brand loyalty and fostering community growth. At SBB Community Management, Michelle oversees all aspects of community management, including strategic planning, program development, daily operations, and user support. Her commitment to creating an environment where community members feel valued, heard, and connected is evident in her work.
Michelle collaborates closely with cross-functional teams to ensure that community strategies align with overall business objectives and drive meaningful interactions. She is dedicated to continuous learning and development, regularly participating in industry conferences and workshops to stay ahead of emerging trends and best practices in community management. Her proactive approach to problem-solving and dedication to professional growth make her a valuable asset to the organization.
Outside of her professional endeavors, Michelle enjoys spending quality time with her large family, going on date nights with her husband, and serving in her local community. These personal experiences often inspire her work and approach to community engagement.
As the founder of SBB Community Management, Fred Shapiro has been a pivotal figure in the community association management industry for over 40 years. Fred earned the prestigious Professional Community Association Manager (PCAM®) designation from the Community Associations Institute (CAI) and has held numerous leadership roles, including serving as President of the Dallas-Ft. Worth Chapter of CAI. He has also chaired the Chief Executive Officer of Management Companies (CEO-MC) Committee, been a member of the Advisory Council of Texas Community Association Advocates (TCAA), and served as Vice-Chair of the Management Panel of the CAI Community Next 2020 and Beyond initiative.
Fred is a frequent speaker at both local and national CAI events, sharing his extensive knowledge and insights with peers and industry professionals. Born in Dallas, he received his Bachelor of Science in Business Administration from the University of Arizona. Beyond his professional achievements, Fred is active in various civic organizations and currently serves on the Advisory Board of Directors of the Children’s Cancer Fund of Dallas, Inc. and the Hillcrest High School Alumni Association.
SBB is growing – and if you’re looking to work with a team that’s as selective in our hiring as we are with the communities we work with, we should talk. We have exciting opportunities in the fields of Accounting/Bookkeeping, Senior Community Management, Community Management, and Administrative Assistants. Review our open positions or apply online.
